Please ensure you read the following before proceeding to the Hastings Direct website:

Policy Validations

Each policy will be checked 3 months after inception (start) date. If the policy is still in force after this time, it will be validated and cashback will be paid.

Cashback will not be paid if:

- The policy has been cancelled
- The policy is fraudulent, e.g. has been purchased with stolen or fabricated personal details
- A quote is generated via Clickthat.biz but you telephone us to complete the sale
- Monthly direct debit payments has been missed
- The policy is not traceable back to Clickthat.biz

How to ensure your policy is tracked

In order to receive the cashback you must click through to the Hastings Direct website via the Clickthat.biz link. You must generate a new quote and purchase directly. If the quote has been generated via another site (such as a comparison site) or advertisement, the sale will not be attributed to Clickthat.biz and you will not receive your cashback.

Make sure you have third party cookie tracking enabled and you allow the confirmation page to fully load before closing the window. For reference and for any possible queries, note down the date and time of your purchase and the policy number provided on the confirmation page.

Cashback Queries

If your policy does not track or is not validated after 3 months, please raise a ticket with Clickthat.biz first. We will then process the transaction, and if the sale is traceable back to Clickthat.biz, we will validate the sale and pay the cashback.

ONLY IF THIS PROCESS IS NOT SUCCESSFUL SHOULD YOU CALL HASTINGS DIRECT. Our call centre representatives will capture your information for further investigation. Please have the date and time of purchase and your policy number to hand before calling.